I can't say enough great things about the extraordinary... service & fantastic quality of this Mask Shop. Next day delivery & the mask i got is so beautiful. Just as beautiful as the picture on the website if not more. Will brag about this store to everyone.read more
A beautiful mask, fast and efficient service and a friendly... knowledgeable voice to talk to. It was also such a pleasure to talk through the kinds of masks and my event, thank you Antoinette. I happily and thoroughly recommend this business.Betty Elsworthyread more
Received my order within two days, and it was totally... beyond my expectations!! It is beautiful. The items was packaged perfectly, so pleased.read more
I received my order within a couple of days. It was safely... wrapped and when I opened it I was delighted with this beautiful mask. It was even more beautiful than I expected with exceptional quality. The colour, the fabric, the paint work - it absolutely came alive. I cannot speak highly enough of the Mask Shop and I recommend it to everyone. Believe me, you will be thrilled with your purchase just as I amread more
Antoinette gives outstanding service and very helpful. I... got free express shipping. Very happy with everything the mask and the service. I can’t wait to try my mask this weekendread more
100% recommend The Mask Shop!! Great customer service and... very helpful. Antoinette helped me in getting masks for masquerade party I was organising. The masks were beautiful & fitted perfectly & arrived in time. Would buy again if neededread more
I had ordered his & hers masks for a friends birthday party... and must say i am totally in love love love with them. They were delivered super quick and look absolutely amazing.read more
Amazing customer service. Thank you! *Edit - I received the... masks today. They are so beautiful!! Thank you so much for your amazing service and stunning products ❤️read more
Australian business who are absolutely fantastic, I phoned... To discuss delivery as coming into xmas & the customer service was phenomenal! Even got upgraded to Toll Priority to ensure we received before our masquerade party. Highly recommend!read more
Great customer service. Needed the mask by a certain date &... was upgraded to toll priority to make sure it arrived at no extra.The mask is beautiful & fits perfectly & arrived in time.Would buy again if needed another. If you need a mask I would recommend The Mask Shop.read more
A work colleague ordered a mask for an event we have coming... up, I had been putting off buying one and so glad I did. The mask that she received is absolutely amazing, and stunning. I was so impressed that I have now ordered two and cannot wait for them to arrive. The detail in the mask is sensational. I ordered my masks this morning and got a personal email within 30 minutes confirming my order had been received, then i received a tracking number absolutely AMAZING service, would recommend in a heart beat. Thank you and I cannot wait for my masks to arrive now :)read more
Excellent range of Italian Venetian Masks - all genuine... masks. As a collector of these masks I was in heaven when I visited the Mask Shop's website in search of new masks to add to my growing collection. Prices were very reasonable and the customer service was astounding. Antoinette ensured that my order would get to me soon as possible (during COVID-19). I will definitely be buying more masks in the future from this store!read more
After Google Searching masquerade masks and finding many... that were super cheap (too cheap) from China, I finally found this Mask Shop Australia website. I called the phone number to make sure it was actually an Australian store (I have been tricked before with online shopping). Antoinette answered the phone promptly and reassured me the masks were shipped from her store and would arrive within a few days. But further to that she asked me what the masks were for, what I was wearing and directed me to better suited, better fitting, better quality masks on her website, really helpful advice. The masks arrived within 2 business days and are absolutely perfect. Great service and great value for money. Lisaread more
After speaking to Antoinette in relation to delivery as I... was in rural area, she assured me my order would still be delivered overnight. I ordered my mask and it was mailed 25 February and it arrived 7am 26 February. This level of service is pretty rare in Australia these days and Antoinette was a delight to deal with. Very happy with the masks.A great product and exceptional service. Mask Shop is highly recommended.read more
I ordered masks in November 2019 and they arrived very... quickly! They were so beautiful and great to wear! Highly recommend getting masks from here!read more
I have recently found out about this online store which is... the Venetian Fantasy mask and was very impressed with the genuine well designed jewellery pieces of Murano glasses. Antoinette is so professional and provides such satisfactorily services to customers.. It's worth a virtual visit to lead finding fine Murano glass. I have bought two necklaces and a bracelet and earrings which I can't wait to wear!read more
Antoinette provided excellent service and offers a great... range of beautiful quality masks, which were delivered within 2 days. Would definitely recommend, you won’t be disappointed!read more
Amazing Service! I actually made an error with my order... (doubled up a purchase) and Antionette called me firstly to say one order wouldn’t look good and secondly she’d refund that order for me. The second mask that I ordered looked absolutely beautiful and I cant recommend this company high enough. If you are after a Masquerade Mask, this is the place to go :)read more
CRAZY amazing product & EXCEPTIONAL service!! I ordered a... mask a week before an event, it arrived the next day. LOVED it! Last minute I had to order a second mask the night before the engagement for a friend, & it too arrived the next day. IMPRESSED!read more
All I can say is WOW!!!!From the very start when you... spoke to me on the phone, your advise on which mask would suit us and seeing how lovely they are....................quite frankly you don't get customer service like thisread more