Showing all 3 results
Mask Shop Reviews
Mish Bardsley
02:05 25 Feb 21
Amazing customer service. Thank you! *Edit - I received the masks today. They are so beautiful!! Thank you so much for... your amazing service and stunning products ❤️read more
Lisa Giunta
04:38 24 Feb 21
Excellent customer service. My order was escalated to priority postage and my mask arrived very quickly. Hassle free... from start to finish.read more
Natalie Banks
00:13 11 Dec 20
Australian business who are absolutely fantastic, I phoned To discuss delivery as coming into xmas & the customer... service was phenomenal! Even got upgraded to Toll Priority to ensure we received before our masquerade party. Highly recommend!read more
Jos Newcombe
05:33 10 Dec 20
Great customer service. Needed the mask by a certain date & was upgraded to toll priority to make sure it arrived at no... extra.
The mask is beautiful & fits perfectly & arrived in time.
Would buy again if needed another. If you need a mask I would recommend The Mask Shop.read more
Carol Boxhall
06:18 03 Nov 20
A work colleague ordered a mask for an event we have coming up, I had been putting off buying one and so glad I did. ... The mask that she received is absolutely amazing, and stunning. I was so impressed that I have now ordered two and cannot wait for them to arrive. The detail in the mask is sensational. I ordered my masks this morning and got a personal email within 30 minutes confirming my order had been received, then i received a tracking number absolutely AMAZING service, would recommend in a heart beat. Thank you and I cannot wait for my masks to arrive now :)read more
Angela Laino
01:24 16 Sep 20
Excellent range of Italian Venetian Masks - all genuine masks. As a collector of these masks I was in heaven when I... visited the Mask Shop's website in search of new masks to add to my growing collection. Prices were very reasonable and the customer service was astounding. Antoinette ensured that my order would get to me soon as possible (during COVID-19). I will definitely be buying more masks in the future from this store!read more
Lisa McKenzie
00:08 27 Feb 20
After Google Searching masquerade masks and finding many that were super cheap (too cheap) from China, I finally found... this Mask Shop Australia website. I called the phone number to make sure it was actually an Australian store (I have been tricked before with online shopping). Antoinette answered the phone promptly and reassured me the masks were shipped from her store and would arrive within a few days. But further to that she asked me what the masks were for, what I was wearing and directed me to better suited, better fitting, better quality masks on her website, really helpful advice. The masks arrived within 2 business days and are absolutely perfect. Great service and great value for money. Lisaread more
Peter Burrows
23:07 25 Feb 20
After speaking to Antoinette in relation to delivery as I was in rural area, she assured me my order would still be... delivered overnight. I ordered my mask and it was mailed 25 February and it arrived 7am 26 February. This level of service is pretty rare in Australia these days and Antoinette was a delight to deal with. Very happy with the masks.
A great product and exceptional service. Mask Shop is highly recommended.read more
Victoria Stokes
12:42 09 Jan 20
I ordered masks in November 2019 and they arrived very quickly! They were so beautiful and great to wear! Highly... recommend getting masks from here!read more
Mark Gauci
12:19 25 Dec 19
Very courteous and professional in all facets Antoinette is super friendly and eager to assist.
Zu Lina
08:43 18 Dec 19
I have recently found out about this online store which is the Venetian Fantasy mask and was very impressed with the... genuine well designed jewellery pieces of Murano glasses. Antoinette is so professional and provides such satisfactorily services to customers.. It's worth a virtual visit to lead finding fine Murano glass. I have bought two necklaces and a bracelet and earrings which I can't wait to wear!read more
Adele-Maria Hempstead
02:55 15 Dec 19
Antoinette provided excellent service and offers a great range of beautiful quality masks, which were delivered within... 2 days. Would definitely recommend, you won’t be disappointed!read more
Peter Turner
09:58 09 Dec 19
Great range, good service, excellent quality, reliable next day delivery.
Tia S
11:31 07 Dec 19
Mask ordered and received next day as per website. Quality product, love it. Will buy again. Love the service.
Robyn Mullins
23:01 06 Dec 19
Amazing Service! I actually made an error with my order (doubled up a purchase) and Antionette called me firstly to say... one order wouldn’t look good and secondly she’d refund that order for me.
The second mask that I ordered looked absolutely beautiful and I cant recommend this company high enough. If you are after a Masquerade Mask, this is the place to go :)read more
Sarah Figgins
11:04 06 Dec 19
CRAZY amazing product & EXCEPTIONAL service!! I ordered a mask a week before an event, it arrived the next day. LOVED... it! Last minute I had to order a second mask the night before the engagement for a friend, & it too arrived the next day. IMPRESSED!read more
Brad Muller
06:16 28 Nov 19
Awesome service and extremely quick posting. I cant recommend Antoinette enough
Dion Tucker
05:30 25 Nov 19
Very fast and efficient service, great products, fantastic communication.
Lisa Wilson
06:45 13 Nov 19
Beautiful mask, well made and very comfortable - excellent customer service. Highly recommended !
Julien Brodie
13:28 26 Aug 19
The owner was helpful, responsive with my enquiry and shipped the product next day so very happy!
Robyn Schubert
07:17 06 May 19
All I can say is WOW!!!!
From the very start when you spoke to me on the phone, your advise on which mask would suit... us and seeing how lovely they are....................quite frankly you don't get customer service like thisread more
Alison Walker
23:31 21 Aug 18
Fantastic range and great service! Antoinette helped me pick the perfect mask. Call first as this is a home based... business. Thanks!read more
Dominic Kapelko
01:08 23 Sep 17
Fantastic and friendly service. Helped pick the perfect mask for the occasion. Thank you ever so much.
insignia100100
05:55 30 Oct 15
So this is where all the masks are!!! Big range in all prices, just call first as its a home based business. Nice... friendly service. read more